Cancellation is dictated by the Consumer Protection (Distance Selling) Regulations 2000. The product can be cancelled up to 14 days from receiving the letter of confirmation. This instruction must be given in writing by post or E-mail. For any further questions please feel free to call into the office where a member of the team will help deal with the query. Any refunds will be applied for immediately, but are credited within 3-5 working days after your initial notification to us.